Frequently Asked Questions

Consignment

Q: What type of items are you currently accepting?
A: Our fashionable client base is international and we cater to a demographic of figure types of all sizes, although we feel that often times the small sizes in the more exclusive designer brands tend to be in more frequent demand. Although our specialty really tends towards the more exclusive vintage and contemporary collectible designer labels in cocktail and evening attire, we also have a strong following with accoutrements since accessories have no size restriction, except for over-all proportions. We tend to do exceptionally well with items of exotic skins, better designer shoes, handbags, dresses, gowns, separates, scarves, belts, jewelry, both fine and costume, as well as unique collectibles and designer household items from the 20th and 21st Century. It is imperative that all items are authentic, and if you are unsure you may submit your item to be Authenticated for a fee to our owner and CEO Elizabeth Mason who is a certified appraiser. We never sell reproductions or fakes of any kind.

Q: Our pricing structure and consignment explanation?
A: We charge NO up-front fees, and our company’s commission is always contingent on us selling your item for you for the highest possible realized price online.

You are not charged for any photography. Our highly professional staff, who are trained to select the precise wording to elicit the highest interest in your items, as well as, implementing professional photography techniques in our dedicated studio, to highlight your item’s best selling attributes.
Our team of experts will ensure that your item(s) receive the highest level of service from listing s, shipping and all required customer service.We have found that we have the best results from our consumers when we offer items by way of 7-day auctions, and in the event that an item does not sell in the first 7 day offering, we use our professional discretion in re-listing that item over the course of a ten days to two week period

Sizing An Item For Sale

Q: How do you size you’re your garments or accoutrements?
A: We have offered you a standardize size chart for your personal convenience.

Q: Do we have a Bricks and Mortar Boutique?
A: We have had our Beverly Hills Boutique for 17 years and would always welcome our clients to feel free to come in and browse and try items on personally that they see listed on our eBay offerings.

Shipping:

Q: What is your shipping policy?
A: All of our Domestic orders ship via USPS Priority, or UPS Ground, and a client may also personally request shipping via Federal Express for an additional fee.
We ship our international orders ship USPS Priority International or USPS Express International, and a client may also personally request shipping via Federal Express for an additional fee.

Here is our international shipping:

 

Worldwide: Canada:

Duties and Customs Charges
The buyer is responsible for ALL duties, taxes and custom charges.
The Paper Bag Princess is not liable or responsible for delays due to issues with customs, and the buyer shall hold The Paper Bag Princess blameless in this regard.

Combined Shipping
Please be so kind as to wait to pay for your items until you have completed your shopping experience with us and then request an invoice with your new combined shipping total so that we may safely pack and ship all of your purchases to you at the same time for one combined rate. Please note all shipping fees are contingent on weight, dimensions and the type of package required, as well as the current standard USPS rates.

In Special Consideration:
Please be sure to identify immediately in your Paypal payment should you care to have your item(s) shipped to an address which differs from that of the address as it appears in your PayPal account. Be absolutely sure to add this as a note in your payment.

Returning an Item:

Q: Do you have a return policy?
A: All of our items are guaranteed authentic important designer vintage or contemporary collectibles. WE DO NOT SELL, OR REPRESENT FAKES, NOCKOFFS, OR COUNTERFEIT ITEMS OF ANY KIND. So please shop with confidence. It is our sincerest intention to accurately describe an item at all times, and offer only the finest pre-selected authentic merchandise. However, if an item is found to significantly not be in the condition or size as set forth in its description, the item may be returned for a full refund or credit. That being said, any issue regarding condition, or incorrect size must be discussed fully ‘Prior’ to any refund being issued. In the case of flaws that may have been overlooked, the buyer MUST submit photographs to us indicating the presumed flaws that were NOT previously described in a specific listing. Any issue regarding color, buyer’s remorse, size and fit, or use of an item will NOT be considered as grounds for a refund. Please ask all pertinent questions regarding condition, size, color, provenance, age, use or purpose prior to your purchase. No refunds will be granted unless both parties have mutually agreed in advance upon the terms of a return for refund. This means, all images must be submitted by email by the buyer indicating flaws that were overlooked by the seller. Seller must agree to the images and issue a document accepting the return EXCLUDING ALL SHIPPING AND INSURANCE CHARGES. The buyer must contact our customer service office within 24 hours of receipt of the item, and the item must be returned and received by us within three (3) business days, accept government holidays. **Your Satisfaction** Needless to say, you being happy with your purchase is of paramount importance to us! Your feedback is very valuable, and would appreciate you leaving feedback reflecting how satisfied you are with your purchase. Please contact us before leaving negative feedback and we will do what we can to make it right!

Q: Where should returns be shipped?
A: 8818 West Olympic Blvd. Beverly Hills, CA 901211.

Packing requirements for return of goods:

*All items must be returned within 24 hours of receipt of item authorized for return. As well all items must be returned in the same condition as received.

Refunds: will be issued 7 business days after safe return of item(s), thus allowing for the process ad handling including inspection of the item.

Contacting The Paper Bag Princess

Q: How can the BUYER reach us?
A: We can be reached by email at: Elizabeththepaperbagprincess@gmail.com or by telephone during regular business hours: 310 385-9036

Regular Business Hours are from Monday to Friday, 11:00 AM to 7:00 PM, and Saturday from 11:00 AM until 6:00 PM, Pacific Standard Time. We are closed on Sunday.